Summary:

Helps to uncover problems, discover opportunities and learn about users.

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Usability testing- involves evaluating a product by testing it with real users to identify design flaws and improve user experience.

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I had seen this term before, but I wasn’t really sure what it involved exactly. I think this method is really important as designers, in order to make changes to any issues found during testing.

Usability Testing Process:

1. Identify tasks for users to complete.
2. Prepare interview questions for before and after testing.
3. Conduct the test while recording observations.

Facilitator gives instructions to participant. They provide feedback about UI.

Helps us to uncover problems, discover opportunities and learn about users.

I came across this journey map below representing the different types of usability testing: remote, moderated/unmoderated and in-person. The colour coding and connection lines help to show the key differences between each.

Why is it important in UX Design?

Personally, I feel it’s vital to perform usability testing on a product to understand the user’s behaviour because it will guarantee improve the overall user experience resulting in satisfied customers.

When should you conduct one?